Terms of Service

1. Definitions

“Soluminous,” “we,” “us,” and “our” refer to Soluminous Pty Ltd, an Australian company headquartered in Sydney, NSW. “You” and “your” refer to any person or entity accessing this website or purchasing products from Soluminous. “Products” means solar inverters, battery storage systems, EV chargers, monitoring equipment, accessories, and related goods supplied by Soluminous. “Website” means soluminous.au and all associated subdomains.

2. Website Use

You agree to use this website only for lawful purposes and in accordance with these terms. You must not:

• Use the website in any way that breaches applicable Australian laws or regulations
• Transmit or distribute viruses, malware, or other harmful code
• Attempt to gain unauthorised access to our systems, servers, or data
• Scrape, harvest, or extract data from the website without our written permission
• Use the website to send unsolicited commercial communications
• Misrepresent your identity or affiliation with any person or entity

We reserve the right to restrict or terminate access to the website at our discretion, without notice, for any conduct that we believe violates these terms or is harmful to other users, us, or third parties.

3. Intellectual Property

All content on this website — including text, images, graphics, logos, icons, software, product descriptions, technical specifications, and design elements — is the intellectual property of Soluminous Pty Ltd or its licensors and is protected by Australian copyright and trademark law. The “Soluminous” name and the Soluminous logo and wordmark are trademarks of Soluminous Pty Ltd. SOFAR, SOFARSOLAR, PowerAll, PowerMaster, and related marks are the property of SOFARSOLAR and used under licence. You may view, download, and print content from this website for personal, non-commercial use only. Any other use requires our prior written consent.

4. Product Information and Specifications

We make every effort to ensure product descriptions, specifications, and pricing information on our website are accurate and current. However, specifications may change as products are updated. All product information is provided as a general guide only. Final specifications, warranty terms, and pricing are confirmed at the point of sale through your authorised Soluminous installer or sales representative. Images of products on the website are for illustrative purposes and may differ from the actual product.

5. Orders and Purchases

Soluminous sells products through a network of authorised installers and, in some cases, directly to end customers or businesses. The following terms apply to product purchases:

• All orders are subject to acceptance and product availability
• Prices are in Australian dollars (AUD) and include GST unless stated otherwise
• We reserve the right to refuse or cancel any order at our discretion
• Payment terms are specified at the time of order and must be met before goods are dispatched
• Title to goods passes to you upon full payment and delivery
• Risk of loss or damage passes to you upon delivery to the specified address

6. Delivery and Installation

Delivery timeframes are estimates only and we are not liable for delays caused by factors beyond our reasonable control, including but not limited to shipping carrier delays, customs clearance, extreme weather events, or supply chain disruptions. Installation of electrical products must be performed by a licensed electrician in accordance with Australian standards and local regulations. Soluminous does not directly perform installations; installation services are provided by independent authorised installers who are responsible for the quality and safety of their work.

7. Warranty

Soluminous products are covered by the manufacturer’s warranty as specified in the product documentation provided with your system. Standard warranty periods are:

• Residential PV Inverters: 10 years
• Hybrid Inverters: 10 years
• Battery Storage: 10 years (with capacity retention guarantee)
• Commercial Inverters: 5 years (extendable)
• EV Chargers: 3 years
• Monitoring Equipment: 3 years

The warranty covers defects in materials and workmanship under normal use conditions. It does not cover damage caused by improper installation, unauthorised modifications, extreme environmental conditions outside product specifications, or failure to maintain the product as specified in the user manual. Full warranty terms are provided with your product documentation. In addition, our products come with guarantees that cannot be excluded under the Australian Consumer Law.

8. Limitation of Liability

To the maximum extent permitted by law, Soluminous Pty Ltd excludes liability for indirect, incidental, special, or consequential damages arising from your use of this website or any products purchased through it. Our liability for breach of any condition or warranty implied by the Australian Consumer Law is limited, at our option, to:

• Replacement of the goods or supply of equivalent goods
• Repair of the goods
• Payment of the cost of replacing or repairing the goods

Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law that cannot be lawfully excluded or limited.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Soluminous. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Soluminous is not liable for any damage or loss caused by your use of any third-party website.

10. User-Generated Content

If you submit content to our website — including reviews, comments, feedback, or enquiries — you grant Soluminous a non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, and publish that content for the purpose of operating and improving our business. You warrant that any content you submit does not infringe third-party intellectual property rights and is not defamatory, misleading, or unlawful.

11. Privacy

Your use of our website and any personal information you provide is governed by our Privacy Policy, available at soluminous.au/privacy. By using this website, you consent to the collection and use of your information as described in the Privacy Policy.

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided by our manufacturer’s warranty are in addition to these consumer guarantees.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes take effect when posted on this page. Continued use of the website after changes are posted constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of this website are subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact

For questions about these Terms of Service, contact us at:

Last updated: 1 July 2026. Soluminous Pty Ltd. All rights reserved.