A dead string, a failed optimiser or an inverter stuck in a fault state can cost you months of generation before a quarterly bill hints at it. Monitoring is included with every system, and it is worth opening in the first fortnight so you know what normal looks like.
Generation, consumption, storage, grid
Four numbers, on one screen, updating through the day. Once you can see them together it becomes obvious which appliances are worth moving into daylight hours — which is usually where the first real saving comes from.
Alarms that reach a person
A fault that sits unread in a dashboard is a fault that runs for a quarter. Alerts are pushed rather than parked, and for systems under an installer’s care they go to the installer as well as the owner.
Remote diagnostics
Support can read the fault history and the operating data before anyone gets in a van. A good proportion of callouts turn out to be a setting, a breaker or a network problem, and those are cheaper to solve over the phone.
Phone or browser, no extra charge
Monitoring is part of the system rather than a subscription bolted on afterwards. Installers get a fleet view across every site they have commissioned.
A fleet view turns a callout into a phone call.
If you can see the fault code, the firmware version and the last week of operating data before you commit a day to the drive, a meaningful share of jobs never become jobs. That is the difference between a warranty being a cost centre and a warranty being a phone call.
Systems you commission stay visible in your account, so you find out about a problem when it starts rather than when the customer does.
Worth doing at commissioning
- Register the system so the warranty runs from day one, not from the day it fails.
- Get the owner into the app before you leave the site, not in a follow-up email.
- Check the meter is reading consumption, not only generation — half the value is on that side.
- Confirm the alerts are pointed at someone who will act on them.
- Show the owner what a normal day looks like, so an abnormal one stands out.
Inverter, battery and charger report into the same place. No stitching together two apps that disagree with each other about the same morning.